We have established ” Policy for Resolution of Complaints and Disputes” and strives to respond promptly and appropriately to customer complaints and other inquiries. Please contact the following for complaints and other inquiries:
VARECS Partners Limited.
Phone Number: +(81)3-3666-0306
Hours: 9:00 AM – 5:00 PM on business days, Monday through Friday excluding public holidays including substitute holidays and the New Year’s holiday period from 31 December to 3 January
In addition to resolving complaints and other inquiries as described above, we also resolve complaints and disputes through “Financial Instruments Mediation Assistance Center (FINMAC)”, a nonprofit organization commissioned by the Japan Investment Advisers Association (JIAA) to handle complaints and dispute resolution. FINMAC’s contact information is as follows:
Address: 2-1-1 Nihonbashi Kayabacho, Chuo-ku, Tokyo 103-0025
Phone Number: +(81)-120-64-5005 (toll-free)
Hours: 9:00 AM – 5:00 PM on business days, Monday through Friday excluding public holidays including substitute holidays and the New Year’s holiday period from 31 December to 3 January